Potential Disruption to Canada Post Service
During the potential Canada Post service disruption, it’s business as usual for us.
All of the services we provide to workers and employers will carry on without interruption.
Of course, we’ve had to adapt a little and have made special arrangements for the following situations (click on one for details):
Other types of correspondence will be handled on a case-by-case basis. In general, any non-critical mail we produce will be held until normal Canada Post services resume.
If the information you’re looking for is not here or you need more information, give us a call. You can reach us at 867-667-5645.
We know how important your benefits are and do not want them interrupted in the event of a strike.
Direct deposit is the best way to protect yourself. This free service will put your money directly into your bank account.
Direct deposit is completely safe and secure. Direct deposit does not give us access to your account or your balance. We can only put money into your account.
To guarantee there is no interruption in your benefit payments, we recommend you sign up for direct deposit.
Please fill out the Direct Deposit Authorization Form and return it to us. Instructions are on the form.
If you choose not to use direct deposit, we will work with you to find another method of delivery. However, this might delay your payments.
If you have any questions, call us at 867-667-5645.
You might receive your paper invoice late or not at all.
Despite this, you’re still responsible for paying your invoice on time. Late payments are charged a 10 per cent penalty.
We want to help you avoid this.
Earlier this year you received an “Assessment Invoice” or a “Summary of Assessment” from us. There is a section on those documents called “Payment Summary for 2018.” It lists your payments and when they are due. Please make sure you follow that schedule.
If you’ve lost or misplaced your Assessment Invoice, give us a call and we’ll help you out. We can be reached at 867-667-5645.
Until the situation with Canada Post is resolved, don’t put your payment in the mail.
Instead, we accept any of the following options:
Payment with online banking
Payment in person with cash, cheque or Interac, at 401 Strickland Street in Whitehorse
Payment with a credit card. Call us with your information; please don’t email
If you have questions or need help, call us at 867-667-5645.
If you’ve recently filed an injury or illness claim with us, you may be waiting for our decision.
During the Canada Post service disruption, decisions on new claims will be held at our front desk for pick up or sent by courier.
If you have a question or need more information about your claim, contact your case manager. If you don’t know who your case manager is, contact us at 867-667-5645.
If you’re a business that provides services to our claimants or directly to us, we want to make sure you get paid.
Electronic funds transfer is the easiest way for us to pay you. Please fill out the Direct Deposit Authorization Form and return it to us. Instructions are on the form.
Contact us at 867-667-5645 to get this set up.
If you can’t accept funds electronically, give us a call and we’ll work with you.